Windows Support

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Windows Computing Support

CSDE provides faculty, staff and students with access to a variety of Windows-based computing resources. The following pages describe the departmental computing environment and provide advice and troubleshooting recommendations.

Windows Resources Offered by CSDE

• Overview: Windows resources at CSDE
• Getting an Account on the CSDE Windows systems
• Terminal Servers: Remote access to statistical software
• Installed Software and Licenses
  • Software on the Terminal Servers
• Simulation Cluster: Computer nodes dedicated to simulation work
• Mobile Computing: Borrowing CSDE laptops and projectors
• Mobile GIS Equipment: Borrowing CSDE GIS Laptops, GPS Pocket PCs, and Laser Rangefinders

For Questions or Help with a Computing Problem

• Frequently Asked Questions
  • General Windows Questions
    e.g., "Where should I save my files on the network?"
  • Terminal Servers
    e.g., "Why do I get a 'Protocol Error' when I try to connect?"
• Accessing Your CSDE Files
  • On campus: How to map network drives
  • Off campus: Using FTP to access your CSDE files
  • Off campus: Using VPN to access your CSDE files (staff and faculty affiliates only)
• Virus Prevention Tips: Information about virus and spyware removal

How to Contact Us

• Email the Computing Help Desk
• Reach Us by Phone
• Help Desk Phone: (206) 685-5346