Director of User Success and Education – Epistemix
Posted: 4/8/2023 ()
Epistemix is looking for an individual contributor to be the voice of user experience from onboarding to becoming a proficient user of our platform. This role will oversee training, user engagement, community management, outreach to academic and research organizations, and work closely with customer success and marketing. In this role, you will be expected to work with technical users to gather feedback on the product and understand how it can be improved to better address their needs. You will collaborate with the Engineering, Design, and Product teams to ensure that the Product Roadmap is aligned with the needs of users. Another part of your role will be to develop a vibrant community of users that connects with the open source community of agent-based modelers. As a key contributor within an early stage startup, you will own the user experience and will serve as an evangelist for agent-based simulation across disciplines.